Privacy Policy

Last updated: January 11, 2026

1. Introduction

At ClauseQuill ("we," "us," or "our"), we are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile application, and services (collectively, the "Service").

ClauseQuill is operated by Ingaro (Pty) Ltd (Registration Number: 2015/368483/07), a company incorporated under the laws of the Republic of South Africa.

2. Information We Collect

2.1 Personal Information

We collect personal information that you provide directly to us, including:

  • Account Information: Name, email address, and account credentials when you register
  • Payment Information: Billing address and payment method details (processed securely by Paystack)
  • Communication Data: Messages, feedback, and support requests you send to us
  • Survey Responses: Information provided in cancellation or feedback surveys

2.2 Usage Information

We automatically collect certain information about your use of the Service:

  • Device Information: IP address, browser type, operating system, and device identifiers
  • Usage Data: Pages visited, features used, time spent on the Service, and interaction patterns
  • Cookies and Tracking: Information collected through cookies and similar technologies

2.3 Document Content

When you use our Service to generate documents, we temporarily process the information you input. However:

Important: We do not permanently store the content of documents you generate. Document data is processed temporarily and deleted after generation.

3. How We Use Your Information

We use the information we collect for the following purposes:

3.1 Service Provision

  • To create and manage your account
  • To provide and personalize our Service
  • To process payments and manage subscriptions
  • To communicate with you about your account and our Service

3.2 Service Improvement

  • To analyze usage patterns and improve our Service
  • To develop new features and functionality
  • To conduct research and analytics
  • To troubleshoot technical issues

3.3 Communication

  • To send transactional emails (welcome, billing, document delivery)
  • To respond to your inquiries and provide customer support
  • To send important service updates and announcements
  • To send marketing communications (with your consent)

3.4 Legal Compliance

  • To comply with applicable laws and regulations
  • To protect our rights and prevent fraud
  • To enforce our Terms of Use
  • To respond to legal requests and court orders

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

4.1 Service Providers

We may share information with trusted third-party service providers who help us operate our Service, such as:

  • Payment processors (Paystack)
  • Email service providers (SMTP2GO)
  • Analytics providers
  • Cloud hosting providers

4.2 Legal Requirements

We may disclose your information if required by law, court order, or government request.

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.

4.4 Protection of Rights

We may disclose information to protect our rights, property, or safety, or that of our users.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Encryption of data in transit and at rest
  • Secure server infrastructure
  • Regular security audits and updates
  • Access controls and authentication requirements
  • Employee training on data protection
Important Security Note: While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to provide our Service and fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

6.1 Account Data

Account information is retained while your account is active and for a reasonable period after account closure for legal and business purposes.

6.2 Document Content

Document content is not permanently stored. Generated documents are available for download for 1 hour, after which they are automatically deleted.

6.3 Analytics Data

Usage analytics and aggregated data may be retained indefinitely for service improvement purposes.

7. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

7.1 Access and Correction

You have the right to access, update, or correct your personal information. You can do this through your account settings or by contacting us.

7.2 Data Portability

You have the right to receive a copy of your personal information in a structured, commonly used format.

7.3 Deletion

You have the right to request deletion of your personal information, subject to legal and legitimate business requirements.

7.4 Opt-out

You can opt out of marketing communications at any time by following the unsubscribe link in our emails or contacting us directly.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, analyze usage, and provide personalized content. You can control cookie preferences through your browser settings.

9. Third-Party Services

Our Service may contain links to third-party websites or integrate with third-party services. We are not responsible for the privacy practices of these third parties. Please review their privacy policies before providing any information.

9.1 AI Processing

AI Data Processing Notice: When you use our Service, your document content may be temporarily transmitted to AI processing services. We do not control how these services handle your data. Please review their privacy policies and terms of service.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards.

11. Children's Privacy

Our Service is not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If we become aware that we have collected such information, we will delete it immediately.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes by email or through a prominent notice on our Service.

13. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

ClauseQuill (Division of Ingaro (Pty) Ltd)
Email: info@ingaro.co.za
Registration Number: 2015/368483/07
Jurisdiction: Republic of South Africa

14. Complaints

If you believe we have not handled your personal information adequately, you have the right to lodge a complaint with the relevant data protection authority in your jurisdiction.

This Privacy Policy was last updated on January 11, 2026. Your continued use of our Service after changes constitutes acceptance of the updated policy.