Last updated: January 11, 2026
At ClauseQuill, we strive to provide high-quality document formatting services. This Refund Policy outlines our refund procedures, eligibility criteria, and the circumstances under which refunds may be granted.
ClauseQuill is operated by Ingaro (Pty) Ltd (Registration Number: 2015/368483/07), a company incorporated under the laws of the Republic of South Africa.
Monthly subscriptions to ClauseQuill Pro are billed in advance for the upcoming month. Subscription fees are non-refundable once the billing period has commenced.
Annual subscriptions are billed in advance for the full year. Subscription fees are non-refundable once the billing period has commenced.
You may cancel your subscription at any time through your account settings or by contacting our support team. Upon cancellation:
Due to the nature of our digital service, subscription fees are generally non-refundable. This policy applies to:
In rare circumstances, we may consider refund requests on a case-by-case basis for the following situations:
If our Service experiences significant technical issues that prevent you from using it for an extended period (more than 24 hours continuously), you may be eligible for a partial refund for the affected period.
If you were charged incorrectly due to a billing error on our part, we will refund the overcharged amount immediately.
If charges were made without your authorization, please contact your payment provider immediately to dispute the transaction.
To request a refund for an eligible circumstance:
All refund requests are reviewed by our customer support team. We will:
Approved refunds will be processed using the original payment method:
Processing time depends on your payment provider and may take 3-10 business days to appear in your account.
In some cases, rather than issuing a cash refund, we may offer service credits or extended subscription periods as compensation for service issues.
Our free tier (5 watermarked PDFs per month) is provided as-is with no refunds or credits. Free accounts can be upgraded to Pro at any time.
All payments are processed through Paystack, our trusted payment partner. For payment-related disputes or chargebacks:
We cannot process refunds directly through Paystack's dispute system. All refund requests must go through our official channels.
If you downgrade your subscription plan, the change takes effect at the next billing cycle. No refunds are provided for the difference in plan pricing during the current billing period.
If you upgrade your subscription plan, you'll be charged a prorated amount for the remainder of the current billing period. The upgrade takes effect immediately.
If your account is terminated due to violation of our Terms of Use, no refunds will be provided. You remain responsible for all charges incurred up to the termination date.
Refunds are processed in the original transaction currency. Any applicable taxes or fees deducted during the original transaction may not be refunded.
We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website. Material changes will be communicated via email.
For refund requests or questions about this policy:
ClauseQuill Customer SupportThis Refund Policy is designed to be fair and transparent. We appreciate your understanding and continued use of ClauseQuill.